We are committed to protecting your privacy. We will only use the information that we collect about you lawfully.

We collect information about you, as a data controller, for 2 reasons: firstly, to process your orders and secondly, to provide you with the best possible service.

This may include: 1 -Your name and contact information 2 – Details of the products and services you purchase from us, including; location, login, security information and configuration data 3 – Records of communications with you via telephone, email, post and tickets 4 – Billing information and payment records

Other than for account servicing and billing, we will not contact you in future unless you have given us your explicit consent or we are required to do so for compliance reasons. If you do provide consent for additional communications, e.g. by subscribing to product/service announcements etc, you are free to withdraw that consent at any time.

We will not pass your contact details to any 3rd party for the purpose of marketing.

The type of contact information we will collect about you includes:

• your name
• address
• phone number
• email address

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by contacting us in writing or using the customer portal. If you find any inaccuracies we will delete or correct them promptly.

If you wish to have any data we hold about you to be removed, we will ensure this is actioned promptly. Doing so may cease any related service that we provide to you. We will inform you if that is the case.

We hold and process personal data to comply with our statutory and regulatory obligations in accordance with the prevailing law.

We will keep your personal information confidential and secure except to the extent that we are compelled to disclose it by law (for example where fraud or other crime is involved) or to comply with an instruction from a regulatory body.

Cookies

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.